We’re so glad you’re here!
Iron Hill Soapworks is a home-based company making small-batch, artisanal quality soap from our soap studio in the Iron Hill area of Delaware. Because we are a small business, you can easily get in touch with a real-live human being with any questions about custom orders or concerns about ingredients. Please use our contact form and we will get back with you promptly. You can also give us a call, if you’re so inclined.
All our payments are processed through PayPal so you can be assured they are safe and secure. You don’t need to have a PayPal account in order to purchase from our online store.
At this time we ship via the United States Postal Service using Priority Mail, which has a transit time of about 2 to 3 days. We can ship via other methods if you need an overnight delivery; just contact us if you have special shipping needs. All orders, except custom orders, are shipped within 2 business days, unless noted on the product page. Orders should be received within 5 business days from day of order.
Returns and Exchanges
We want all of our valuable customers to be happy with their purchases, so please contact us within 10 days of receiving your order with any questions or concerns. Due to the hygienic nature of our products, we cannot offer refunds on used items, but will gladly refund the product price for eligible items that are unused and are in sale-able condition (in original packaging). All refunds are applied to the original method of payment.
We hope that you will never have to contact us because of a damaged product, but if you do, we will refund the item. If you aren’t satisfied with a product, we aren’t either and will do our best to make things right–just contact us.
Although our soap is made the old fashioned way from all-natural, high-quality ingredients, we cannot guarantee that our soap or other products are appropriate for your skin type. If you have extra sensitive skin, we recommend testing our products on your hands or the inside of your arm first. If irritation, redness or rash occurs, discontinue use immediately. Our products are for external use only.
*Note: our products may have been in contact with potential allergens. If you have severe allergies, please contact us with your questions before buying our products. We can always make up a special batch of soap tailored to your specific needs.